Privacy Policy

Information We Collect

Personal Information

When you visit HyperNovaLink or use our content optimization services, we may collect personal information that you voluntarily provide to us. This includes:

• Name and contact information when you fill out forms or contact us
• Email address for newsletter subscriptions or service inquiries
• Company information if you're representing a business
• Payment information when you purchase our services (processed securely through third-party providers)
• Communication records when you interact with our support team

Technical Information

We automatically collect certain technical information about your device and how you interact with our website:

• IP address and general location information
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referral sources and search terms used to find our site
• Device information including screen size and connection type

How We Use Your Information

We use the information we collect for several legitimate business purposes:

Service Delivery

• Providing content optimization services and technical support
• Processing payments and managing your account
• Communicating about your projects and service updates
• Customizing our services based on your specific needs

Website Improvement

• Analyzing website usage to improve user experience
• Testing new features and optimizing site performance
• Understanding which content is most valuable to visitors
• Identifying and fixing technical issues

Communication

• Sending service-related notifications and updates
• Responding to your inquiries and support requests
• Sharing educational content about content optimization (with your consent)
• Providing information about new services that might interest you

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in these limited circumstances:

Service Providers

We work with trusted third-party companies to help us operate our business. These include:

• Payment processors for secure transaction handling
• Cloud hosting providers for website and data storage
• Email service providers for communications
• Analytics tools to understand website performance

All service providers are bound by contracts that require them to protect your information and use it only for the specified purposes.

Legal Requirements

We may disclose your information if required by Taiwan law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect the rights, property, or safety of HyperNovaLink, our users, or the public
• Investigate potential violations of our terms of service
• Respond to claims of intellectual property infringement

Business Transfers

If HyperNovaLink is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will notify you before your information becomes subject to a different privacy policy.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information:

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the bottom of this policy. We will:

• Respond to your request within 30 days
• Verify your identity before processing the request
• Provide clear information about what action we've taken
• Explain any limitations or reasons if we cannot fulfill your request

Data Security

We take the security of your personal information seriously and implement multiple layers of protection:

Technical Safeguards

• SSL/TLS encryption for all data transmission between your device and our servers
• Secure cloud storage with encryption at rest and in transit
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your personal information
• Secure backup systems with encrypted storage

Organizational Measures

• Staff training on privacy protection and data handling procedures
• Clear policies governing access to and use of personal information
• Regular review and updating of our security practices
• Incident response procedures for potential data breaches

Breach Notification

In the unlikely event of a data breach that could affect your personal information, we will:

• Notify relevant authorities within 72 hours as required by law
• Inform affected users promptly about the nature and scope of the breach
• Provide clear guidance on steps you can take to protect yourself
• Take immediate action to secure our systems and prevent further unauthorized access

Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy:

Service-Related Information

• Contact and account information: Retained while you use our services and for 3 years after account closure
• Project files and communications: Kept for the duration of projects plus 2 years for reference
• Payment records: Maintained for 7 years to comply with Taiwan tax and accounting requirements
• Support communications: Retained for 2 years to help with future inquiries

Marketing Information

• Newsletter subscriptions: Kept until you unsubscribe or request deletion
• Marketing contact information: Retained for 3 years from last interaction unless you opt out earlier

Technical Data

• Website analytics: Anonymized after 12 months and aggregated for trend analysis
• Log files: Automatically deleted after 90 days unless needed for security investigations

When information reaches the end of its retention period, we securely delete or anonymize it so it cannot be linked back to you.

International Data Transfers

HyperNovaLink is based in Taiwan, and we primarily store and process your information within Taiwan and other jurisdictions with adequate data protection standards.

Transfer Safeguards

When we need to transfer your information internationally, we ensure appropriate safeguards are in place:

• Transfers only to countries recognized as having adequate privacy protections
• Contractual agreements with service providers requiring equivalent protection standards
• Regular monitoring of international partners' privacy practices
• Clear documentation of all cross-border data flows

Your Rights for International Transfers

You have the right to obtain information about any international transfers of your data and to object to transfers that do not meet adequate protection standards.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our site is used.

Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality, such as maintaining your session and preferences
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it
• Performance Cookies: Allow us to optimize loading times and fix technical issues

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies or all cookies
• Clear all cookies when you close your browser
• Create exceptions for websites you trust

Children's Privacy

Our services are designed for businesses and adults. We do not knowingly collect personal information from children under 16 years of age.

If you believe we have inadvertently collected information from a child under 16, please contact us immediately. We will take prompt steps to delete such information and terminate any associated accounts.

Parents and guardians who have concerns about their child's online privacy can contact us for assistance and guidance on protecting children's personal information online.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Handle Changes

• Minor updates: Posted on our website with the updated effective date
• Significant changes: Email notification to active users at least 30 days before implementation
• Major revisions: Clear notice on our homepage and request for renewed consent where required

We encourage you to review this policy periodically, especially before providing us with personal information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.